The KEPKA Service Center provides comprehensive technical support for furnaces, controllers, heating systems, equipment, and industrial processes in ceramic production, metal heat treatment, and advanced manufacturing. With technical expertise and a dedicated service team, we ensure fast diagnostics and reliable repairs both onsite and remotely.
Bentrup TC88/TC88e Controller Manual” is a practical guide that walks you through the functions, operation, and configuration of the Bentrup TC88 series controllers. The video explains step-by-step how to program firing cycles, set process parameters, use safety features, and manage kiln operation efficiently. Perfect for ceramic users, studios, technicians, and anyone looking to make full use of the controller’s capabilities…
Bentrup TC44 Controller Manual” is a concise and practical guide to understanding and operating the Bentrup TC44 controller. The video shows step-by-step how to program basic firing cycles, adjust key parameters, use essential safety functions, and navigate the controller’s interface. Ideal for ceramic artists, studio users, and anyone working with compact or entry-level kilns equipped with the TC44 system…
Chamber Furnace for Metals and Alloys” is a detailed guide presenting the operation, features, and applications of industrial chamber furnaces designed for metal and alloy processing. The video demonstrates safe handling, temperature control, heating cycles, and optimization of the furnace for various metallurgical processes. Ideal for technicians, engineers, and professionals working in metal treatment, casting, and heat treatment industries…
The KEPKA Customer Service Department is a comprehensive support and technical assistance center dedicated to individual clients, ceramic studios, manufacturers, and industrial facilities using KEPKA equipment and technologies. Our mission is to provide professional, fast, and effective help in all areas related to the operation of kilns, thermal devices, automation systems, and ceramic materials. We focus on clear communication, full availability of specialists, and expert guidance—from initial consultation through long-term technical care.
KEPKA Customer Service provides complete technical support for all kilns and devices used in utility ceramics, technical ceramics, and advanced industrial thermal processes. This includes assistance with installation, configuration, optimization, and programming, as well as professional guidance on proper operation. We also offer advanced support for thermal process control systems, including configuration and maintenance of Bentrup controllers—providing firmware updates, error diagnostics, custom program settings, and full integration with specific processes or materials. This ensures that every device runs safely, stably, and with optimal parameters.
A key aspect of KEPKA Customer Service is technological consulting for ceramics. We help select the right clay bodies, glazes, engobes, pigments, refractory materials, and accessories.
We support customers in planning efficient firing schedules, solving problems with material behavior, improving product quality, and optimizing workflow. For industrial applications, we provide expert assistance in setting precise heating curves, stabilization phases, cooling parameters, and adapting thermal equipment to specialized production requirements. Our team is ready to advise on modernizations, upgrades, and technological adjustments to entire production lines.
Equally important is our warranty and post-warranty service. We handle technical inspections, mechanical and electronic repairs, sensor calibrations, component replacements, and complete kiln upgrades. With a well-equipped technical base and fast access to spare parts, we minimize downtime and ensure quick, reliable service interventions. We also provide express delivery of essential consumables such as heating elements, thermocouples, control modules, refractory plates and bricks, seals, and other mechanical and electronic components.
KEPKA Customer Service also offers instant remote assistance. Many issues can be solved immediately via phone, email, or remote diagnostic support, without waiting for an on-site visit. Fast response times and consistent service quality are our priorities, because we understand how crucial uninterrupted operation is in ceramic production and industrial thermal processing.
By combining technical expertise, extensive service experience, and broad product knowledge, the KEPKA Customer Service Department delivers solid, dependable support for all users of our technologies. It is a place where each customer receives individual attention, practical expert guidance, and a long-term partnership focused on reliability, safety, and technological growth.
To ensure that your service request can be processed, all required fields in the form must be completed and at least one photo showing the issue, damage, or component requiring diagnosis must be attached. A detailed description of the problem together with clear photographic documentation helps us conduct a faster assessment and prepare the appropriate solution. Please make sure that the uploaded images are visible and that the description accurately explains the circumstances of the malfunction.